Refund policy

Returns

At The Jewel Box, our biggest goal is to serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!

Here is a simple run-down of the rules and procedures for returns:

  • Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
  • All returns must be received within 30 days of the date that we ship out your order. 
  •  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returned items must remain un-washed and unworn and in the same condition that you received it.  Tags much still be attached.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return once it is received at our warehouse.
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • Gift cards are non-returnable

To make the transaction smooth for you, we recommend sending your items through USPS, UPS or FedEx along with a tracking number.  We hope you understand that we are not responsible for items that are lost while in-transit to us.  

Shipping
To return your product, you should mail your product to: The Jewel Box 600 Bridlepath Trail, Davidson NC 28036, United States

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.